Refund policy

Effective Date: 2026/7/15

At Titan Force Wheels, we are committed to providing premium-quality wheels and delivering an exceptional customer experience.

Because automotive wheels are specialized products that are selected according to vehicle specifications, fitment requirements, and safety considerations, our refund policy is designed to provide clear guidelines regarding eligible refunds, product conditions, and customer responsibilities.

This Refund Policy applies to all purchases made through titanforcewheels.com. By placing an order with Titan Force Wheels, you acknowledge and agree to the terms outlined below.

1. Refund Eligibility

Titan Force Wheels does not offer refunds for buyer’s remorse, personal preference, or changes of mind.

Refunds and exchanges are only available for the following situations:

Verified manufacturing defects;
Verified shipping damage;
Incorrect products shipped by Titan Force Wheels;
Confirmed fitment issues caused by inaccurate fitment information provided by Titan Force Wheels;
Other exceptional situations specifically approved by Titan Force Wheels.

All refund or exchange requests must be submitted within 30 days from the date of delivery.

The 30-day period represents the timeframe to submit a request. It does not guarantee approval of a refund.

Before returning any product, customers must obtain a valid Return Merchandise Authorization (RMA) number from Titan Force Wheels.

Returns sent without prior authorization may be refused.

2. Product Condition Requirements

To qualify for a refund or exchange, returned wheels must meet all of the following conditions:

The wheels must be brand new and unused;
The wheels must never have been installed on a vehicle;
The wheels must never have had tires mounted;
The wheels must not show any scratches, marks, damage, or signs of handling;
The wheels must be returned with the original factory packaging, including boxes, protective materials, accessories, and hardware.

Titan Force Wheels reserves the right to deny a refund or reduce the refund amount if returned products cannot be resold as new merchandise due to customer handling or damage.

3. Non-Refundable Situations

The following situations are not eligible for refunds:

Customer changes their mind after purchase;
Customer no longer wants the wheels;
Customer dislikes the style, finish, color, or appearance after delivery;
Customer’s expectations differ from the product appearance;
Customer ordered the incorrect wheel specifications;
Customer failed to verify vehicle compatibility before purchase;
Wheels have been installed, test-fitted with marks, or driven on;
Tires have been mounted;
Wheels show lug nut marks, bolt marks, mounting pad damage, or installation evidence;
Wheels show tire mounting machine marks or bead damage;
Wheels show brake dust, road debris, scratches, or environmental exposure;
Custom-drilled, custom-built, personalized, or special-order wheels;
Clearance items, open-box products, promotional sale items, or gift cards.

4. Vehicle Fitment Responsibility & Fitment Guarantee

Titan Force Wheels provides vehicle fitment tools and compatibility information to assist customers in selecting suitable wheels.

While we make every effort to provide accurate fitment recommendations, customers remain responsible for verifying wheel specifications before purchase, including:

Bolt pattern;
Wheel diameter and width;
Offset (ET);
Center bore;
Brake clearance;
Suspension clearance;
Vehicle modifications or aftermarket components.
Fitment Assistance Through Our Website

If a customer purchases wheels using Titan Force Wheels’ vehicle fitment tool or fitment recommendation system, and the wheels are confirmed to be incompatible due to incorrect fitment information provided by Titan Force Wheels, we will work with the customer to provide an appropriate resolution.

Possible solutions may include:

Exchange for compatible wheels;
Replacement wheels;
Refund consideration.

However, Titan Force Wheels is not responsible for fitment issues caused by:

Incorrect vehicle information entered by the customer;
Vehicle modifications, including aftermarket suspension, brake systems, spacers, or body modifications;
Non-standard vehicle configurations;
Differences between vehicle trims, production years, regional specifications, or special editions;
Customer failure to verify clearance requirements before tire installation.

Customers are strongly encouraged to test-fit wheels before mounting tires.

Once tires are mounted, wheels are considered used and are not eligible for return or refund unless specifically approved by Titan Force Wheels.

5. Refund Amount & Restocking Fee

For refunds approved by Titan Force Wheels, the refund amount will be calculated as:

Refund Amount = Original Purchase Price – Applicable Fees – Original Shipping Charges

Restocking Fee

In rare exceptional cases where Titan Force Wheels approves a discretionary return outside of defects, shipping damage, incorrect shipment, or confirmed fitment errors caused by Titan Force Wheels, a 20% restocking fee will apply.

This fee covers:

Payment processing costs;
Warehouse inspection and handling;
Inventory processing;
Packaging and administrative expenses.

The restocking fee will not apply to approved refunds caused by:

Verified manufacturing defects;
Incorrect products shipped by Titan Force Wheels;
Verified shipping damage;
Confirmed Titan Force Wheels fitment errors.

6. Return Shipping Responsibility & Freight Insurance

For approved customer returns, customers are responsible for:

Return shipping costs;
Proper packaging;
Shipping arrangements;
Transit protection.

Because wheels are oversized and high-value automotive products, customers returning wheels through freight services, including LTL Freight, should:

Use original packaging whenever possible;
Properly secure all wheels;
Purchase shipping insurance or declared-value coverage for the full shipment value.

Titan Force Wheels is not responsible for:

Loss;
Theft;
Damage;

that occurs during return transportation when shipping is arranged by the customer.

If returned wheels arrive damaged due to improper packaging or insufficient protection, Titan Force Wheels reserves the right to:

Deduct repair costs;
Deduct loss-of-value costs;
Deny the refund if the product no longer meets return requirements.

Customers should retain tracking information, shipping receipts, and insurance documentation until the refund process is completed.

7. Damaged Items & Incorrect Orders

Titan Force Wheels carefully inspects and packages every order before shipment.

Customers must inspect their order immediately upon delivery.

Claims involving:

Shipping damage;
Incorrect products received;
Missing items;

must be reported within 48 hours of delivery.

Customers must provide:

Photos of damaged products;
Photos of inner and outer packaging;
Shipping label photos;
Detailed description of the issue.

Do not discard packaging materials until the claim has been resolved.

For verified shipping damage or fulfillment errors, Titan Force Wheels may provide:

A prepaid return shipping label;
Replacement products;
Refund when replacement inventory is unavailable.

8. Refund Inspection & Processing Time

After receiving an approved return:

Titan Force Wheels will inspect the returned wheels.
We will verify product condition and eligibility.
Customers will receive an email confirmation regarding refund approval.

If approved, refunds will be issued to the original payment method.

Refunds are processed within 10 business days after approval.

Please allow additional time for banks, credit card companies, or payment providers to process and display the refund.

If more than 15 business days have passed after refund approval, please contact:

Email: support@titanforcewheels.com

9. Order Cancellation Policy

Orders may only be canceled before processing, production, or shipment preparation begins.

Once an order has entered:

Warehouse processing;
Production;
Custom manufacturing;
Shipping preparation;

cancellation may no longer be possible.

Custom orders, custom fitment wheels, and personalized products cannot be canceled after production has started.

Customers should contact Titan Force Wheels as soon as possible for cancellation requests.

10. Payment Method Refunds

All refunds will be issued to the original payment method used during checkout.

Examples:

Credit card payments will be refunded to the original card;
PayPal payments will be refunded through PayPal;
Other payment providers will be refunded through the original payment channel.

Titan Force Wheels cannot issue refunds to a different payment method.

11. Contact Us

If you have questions regarding refunds, returns, fitment, or your order, please contact:

Phone Number:+1 (406)402-0645