Return policy
Effective Date: 2026/7/15
At Titan Force Wheels, we stand behind the quality of the products we sell. Our goal is to provide customers with premium wheels that meet their vehicle requirements and expectations.
Because wheels are vehicle-specific products, customers are responsible for verifying fitment information before purchase. Please carefully review the following return policy before placing an order.
By purchasing from titanforcewheels.com, you acknowledge and agree to the terms outlined below.
Important Fitment & Inspection Notice
Before placing your order, please verify all wheel specifications, including:
Bolt pattern;
Wheel size;
Width;
Offset (ET);
Center bore;
Wheel style;
Vehicle compatibility;
Brake and suspension clearance requirements.
Upon delivery, customers must inspect all wheels carefully before installation or tire mounting.
We strongly recommend test-fitting wheels on the vehicle before mounting tires to confirm proper clearance.
Once tires are mounted, wheels are considered used and may no longer qualify for return.
1. Return Request Period
Return or exchange requests must be submitted within 30 days from the date of delivery.
After this 30-day period, products are no longer eligible for return or exchange and may only be considered under Titan Force Wheels’ warranty policy, if applicable.
Submitting a return request within 30 days does not automatically guarantee approval. All returns must meet the eligibility requirements outlined below.
2. Return Eligibility & Product Condition
To qualify for a return or exchange, products must be returned in the exact condition in which they were received.
Eligible products must be:
Brand new and unused;
Never installed on a vehicle;
Never driven on;
Never mounted with tires;
Free from scratches, marks, damage, or signs of handling;
Returned with all original packaging, including:
Factory boxes;
Protective foam/materials;
Accessories;
Hardware;
Included documentation.
Products must be in a condition that allows them to be resold as new inventory.
Titan Force Wheels reserves the right to refuse a return if the product shows signs of use, installation, damage, or improper handling.
3. Mounted Wheel Policy (Critical)
Wheels that have had tires mounted are considered used products.
Mounted wheels are strictly not eligible for return or exchange, regardless of whether:
The vehicle was driven;
The wheels were only test-fitted;
The fitment issue was discovered afterward.
Customers should always confirm:
Brake clearance;
Suspension clearance;
Fender clearance;
Vehicle compatibility;
before mounting tires.
Once tires have been installed, the customer accepts responsibility for the wheel selection and fitment.
4. Eligible Returns & Exchanges
The following situations may qualify for return or exchange:
Product Received in New Condition
Wheels that remain unused and uninstalled;
Wheels returned in original packaging and condition.
Manufacturing Defects
Examples include:
Structural defects;
Manufacturing-related finish defects;
Other confirmed production issues.
Shipping Damage
Examples include:
Bent wheels;
Cracks;
Significant cosmetic damage caused during transportation.
Shipping damage must be reported within 48 hours of delivery.
Incorrect Items Shipped by Titan Force Wheels
Examples include:
Incorrect wheel model;
Incorrect size;
Incorrect specifications compared with the confirmed order.
5. Non-Returnable Items
The following items are not eligible for return or exchange:
Used or Installed Wheels
Wheels installed on a vehicle;
Wheels driven on;
Wheels showing installation marks.
Tire Mounting Related Damage
Tire mounting machine marks;
Bead damage;
Mounting scratches;
Any evidence that tires have been installed.
Installation Marks
Including:
Lug nut marks;
Bolt marks;
Tool scratches;
Damage around mounting surfaces.
Customer Preference Changes
Returns are not accepted for:
Change of mind;
Personal preference;
Style dissatisfaction;
Color or finish preference;
Customer expectations differing from the product appearance.
Fitment Errors Caused by Customer
Returns are not accepted when caused by:
Incorrect vehicle information provided by the customer;
Failure to verify specifications;
Vehicle modifications;
Aftermarket brake, suspension, or spacer systems.
Special Orders
Including:
Custom-drilled wheels;
Personalized products;
Special manufacturing requests.
Clearance & Final Sale Items
Including:
Clearance products;
Open-box items;
Final-sale products;
Gift cards.
6. Return Authorization (RMA) Process
All returns require prior approval from Titan Force Wheels.
To request a return:
Contact our support team at:
Email: support@titanforcewheels.com
Provide:
Order number;
Reason for return;
Photos of the wheels and packaging when requested.
Wait for an approved Return Merchandise Authorization (RMA) number.
Returns shipped without an approved RMA may be refused.
7. Return Packaging Requirements
Customers are responsible for returning products safely.
Returned wheels must be:
Packed using the original packaging whenever possible;
Properly protected against scratches and impact;
Securely packaged for transportation.
Failure to properly package returned wheels may affect return eligibility.
8. Return Shipping Responsibility
Unless the return is caused by:
Verified manufacturing defects;
Incorrect products shipped by Titan Force Wheels;
Confirmed shipping damage;
customers are responsible for:
Return shipping costs;
Shipping arrangements;
Transit insurance.
For high-value wheel shipments, including LTL Freight returns, customers are strongly encouraged to purchase adequate insurance coverage.
Titan Force Wheels is not responsible for loss or damage that occurs during customer-arranged return shipping.
9. Shipping Damage & Incorrect Order Claims
Customers must inspect all shipments immediately upon delivery.
Claims involving:
Shipping damage;
Incorrect items received;
Missing products;
must be reported within 48 hours of delivery.
Customers must provide:
Photos of the damaged wheel(s);
Photos of inner and outer packaging;
Shipping label photos;
Description of the issue.
Please do not discard packaging materials until the claim has been resolved.
For verified shipping damage or fulfillment errors, Titan Force Wheels will provide an appropriate resolution, which may include replacement products or other approved solutions.
Questions?
If you have any questions regarding fitment, specifications, or the return process, please contact us before placing your order:
Phone Number:+1 (406)402-0645
Email: support@titanforcewheels.com